| Q. |
Will you sell my information to other companies? |
| A. |
No. We do not sell, trade, lease or rent any personally identifiable information to other companies.
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| Q. |
Will I be charged for declining to receive marketing material? |
| A. |
There is no charge for the user in declining to receive marketing material.
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| Q. |
Who do I contact if I have a problem using Schoolstop.Net? |
| A. |
There are several options depending on the problem experienced. If it is a product issue then please contact the supplier who you purchased the goods from via the shopping page links contact button. If it is a computer or user interface issue then please contact Schoolstop.Net via the Contact Us link.
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| Q. |
When I connect to another website from your website do the privacy and security statements still apply? |
| A. |
No. Once you leave this website you should check the online privacy and security statements for the new website.
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| Q. |
What will you do with credit card details once the transaction has been completed? |
| A. |
Schoolstop.Net passes your credit card details to the bank for payment processing. No credit card details are saved in Schoolstop.Net as the eSec payment gateway is used. For more information Click Here (outside Link)
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| Q. |
What principles should I follow in protecting my privacy? |
| A. |
Remember to logout or close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence. If you share a computer with someone else or are using a computer in a public place like a library or Internet cafe you, as an individual, are responsible for the security of and to your computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online form you may receive unsolicited massages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and/or any account information. Please be careful and responsible whenever you are using the Internet and Schoolstop.Net.
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| Q. |
What is the relationship between Schoolstop.Net, registered schools, retailers and distributors? |
| A. |
Schoolstop.Net is an online procurement portal for schoolwear distributors to sell product to member schools and/or their community.
The distributor, retailer or school shop supplying the products is solely responsible for fulfillment arrangements of orders placed and communication with the customer. Please refer to individual businesses policies and trading term agreements as supplied, access has being made available through the individual shopping pages.
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| Q. |
What information does Schoolstop.Net collect? |
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Personal information will only be collected to the extent necessary by lawful and fair means, for one or more specified purposes which are relevant to Schoolstop.Net's operations.
When personal information is collected directly from the individual whom it relates the purpose of collection will be identified and it will only be collected with the person's consent. The user has access to all their personal information stored in Schoolstop.Net through the registration pages.
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| Q. |
How do you protect my information as it passes over the Internet? |
| A. |
Your information is encrypted as it travels between your computer and the Schoolstop.Net servers.
Encryption makes it exceedingly difficult for others to view your information. This website uses the latest 128-bit encryption to ensure your information is as secure as possible. For more information Click Here (outside Link)
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| Q. |
How do I return something? |
| A. |
Return of merchandise can be arranged through the return request button, located on the shopping page right hand options menu bar. This will automatically merge your return request with the order that the request relates to and the appropriate supplier, through an email contact link. The supplier of your goods will then contact you to discuss arrangements.
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| Q. |
How can I stop receiving marketing material from Schoolstop.Net? |
| A. |
Schoolstop.Net will not undertake any direct marketing for a secondary unrelated purpose without the consent of the user.
A user is able to nominate not to receive any marketing or promotional material from the Schoolstop.Net website. The setting is on the user's personal details page and can be changed at anytime. Each marketing communication sent to a consenting user will clearly state hoe to opt out of receiving future marketing material.
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| Q. |
Does this website use cookies? |
| A. |
Schoolstop.Net does not use cookies. All session information is persisted on the Schoolstop.Net server and discarded after a user session is terminated. Interrupted session information such as shopping cart content will be saved for a period of time determined by the system administrators, usually 20 days.
If you are concerned about cookies in any way you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
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| Q. |
Do you use any tracking devices? |
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Whenever a page is accessed over the web, this website records the time, date and URL (Uniform Resource Location - global address on the WWW) of the request. This information cannot uniquely identify user information. It allows us to improve our service to you and to other customers as a whole.
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| Q. |
Can I purchase products if my school is not registered with Schoolstop.Net? |
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Yes. Products can be ordered from the retailers located by the 'search for retailer' button on the home page right hand menu options, but you must check with the individual retailer, as not all stores carry all the styles available on Schoolstop.Net. Alternatively use the individual purchase request button and choose from the list of business that will supply individual customers online, it should be noted that if you purchase via this method and your school is registered with Schoolstop.Net, the school will not receive any of the rebate that it may be entitled too.
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| Q. |
I do not always have access to a computer, can I order manually without using the Internet? |
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Yes. Schoolstop.Net is aware that not all people have access too or wish to use the Internet for ordering, so we have made available a printable order form that relates to your approved school's shopping page. This can then be faxed, posted, left with the school for collection if approved or taken with you if you wish to shop directly with the school's distributor and/or shop. The options available will depend on the systems put in place for each individual school, in all cases if an agreement is in place the school will still receive entitled rebates.
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| Q. |
How do I access the printable order form? |
| A. |
The printable order form is located via the home page right hand menu options. You will need to select the school or organisation that you wish to shop from and enter their appropriate shopper password; this will open the organisations details information page where the print order form button is located. The shopper password is available from the school or organisations administration.
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| Q. |
How can I find the price of an item? |
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As Schoolstop.Net is only an access portal all pricing issues are left for arrangement between the product distributor and school or organisation, it is for this reason that no pricing information is shown on the Schoolstop.Net 'view products' feature. To find a price you will need to register to shop and/or print an order form for the school or organisation that you wish to purchase from, each individual shopping page has its own pricing structure depending on their individual circumstances.
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| Q. |
How is my privacy and security protected by Schoolstop.Net? |
| A. |
See our Privacy Policy
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| Q. |
Can we place a link to Schoolstop.Net on our website? |
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Schoolstop.Net will allow links to be placed on external websites if deemed as being appropriate to Schoolstop.Net, if written approval is obtained prior to the link occurring. Requests for approval can be made via the 'contact us' button located on the Schoolstop.Net home page. Any school, business or organisation that has signed to Schoolstop.Net as a member participant may provide a link without seeking written approval. A link file with logo is available upon request.
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